TERMS & CONDITIONS

Thank you for taking the time to have a look at www.touchofvenusjewellery.com.

In the following paragraphs we hope to answer all questions that you may have regarding our site policies, site security and other relevant information about us. If you have any other questions regarding this site or your dealings with this site please contact us at info@touchofvenusjewellery.com

We welcome any of your comments, queries and suggestions.

Please note that the information on this page relates to our www.touchofvenusjewellery.com website as registered Online Shop.

www.touchofvenusjewellery.com –

Thank you for visiting our Exclusive Online Jewellery Boutique www.touchofvenusjewellery.com.

The website is SSL/TLS secure.

Hyper Text Transfer Protocol Secure (HTTPS) is the secure protocol through which your browser communicates with sites.
When using HTTP sites, when using HTTPS sites, data is encrypted and authenticated and therefore secured.

Our company is hosted on the Wix.com platform.

This website has been developed in Ireland, and with this in mind All Prices are displayed in EURO for your convenience.

Shipping methods and costs are also displayed as appropriate based on postal rates from from Republic of Ireland using An-Post.

If you purchase goods from us for delivery to a destination outside Ireland your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

If you need help please contact us directly and we will be more than happy to help you with your order. You can contact us by email at info@touchofvenusjewellery.com.

Site Members Area –

With a Member Area added to our site, you as a customer / member can sign up and log in. When you make a purchase, your details are saved.

When you return to make a new purchase, you find your details already filled in.

Customers / Members can save your shipping and billing addresses and personal details. If you choose to, you can save your credit card details, as well.

Order Policy –

All Orders are subject to acceptance by Touch of Venus Jewellery. You must not order Products via this Website if you are younger than 16 years of age.

We reserve the right to accept or decline any order at any time for any reason and may in certain circumstances request additional information before accepting an Order.

it is safe and easy to place the order. Please put an item in the basket. When you complete your order, choose delivery and payment. You can log in, register or order without an account. The order will be shipped as soon as the payment is received.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

After placing an Order, you will receive an email from us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us and We will confirm such acceptance by emailing you confirmation of shipping.

You may cancel a Contract and obtain a refund by notifying us in writing at info@touchofvenusjewellery.com and returning the Products as set out in accordance with our Returns & Refunds Policy below.

On the special request we also offer Engraving at the extra charge in the amount of €20.00 for some products and this information is available on the Product Page with engraving offer, or please contact us at info@touchofvenusjewellery.com for more details and we will be happy to assist you.

Special Requests –

If you have a special request like personal engraving or some special jewellery request or you wish to book a product that is sold out on our website, please contact us by completing the Request Form available on Contact Page or send your inquiry to info@touchofvenusjewellery.com for more details and Touch of Venus Jewellery will be more than happy to assist and help you with your order.

As our collections are customized for Touch of Venus Jewellery, please note that the production of our pieces might take up to 14 working days plus 2-4 days for delivery. We will email to confirm the expected delivery date.

Payment –

The secure payment method is PayPal and Debit/Credit Card.

You do not have be registered with PayPal to make the payment.

There is also available option to Pay with a Bank Account or Pay with Debit or Credit Card through the Stripe..

Please check out with PayPal or checkout using Visa, Mastercard and American Express at your basket and choose the payment method to complete your order.

Payment Security Controls:
To protect our customers, we reserve the right to request certain personal information such as copy of ID and credit card used for payment in order to confirm your order payment. Please note that this verification, including verification of amount availability for payment will also be made by the financial institution that issued the card or PayPal where used.

Paypal:
Paypal for payment please see www.paypal.com for info on the service they provide.

PayPal is a safer, faster way to pay.

Privacy –

Touch of Venus Jewellery promise not to disclose any information relating to customers to any third party for marketing or any other purposes. In addition, we will not use your email address for any purpose other than essential communications relating to your order, news or details of special offers.

Shipping & Charges –

Touch of Venus Jewellery delivers Worldwide and offers shipping provided by An-Post Ireland Postal Service. The delivery methods and costs shown on this website apply to the Republic of Ireland An-Post Postal Service. Please email us here in Ireland at info@touchofvenusjewellery.com for further details.

All jewellery items are sent by Registered Post via An Post from January 2022, and must be signed for delivery.

Our flat shipping rate is €9.50 in Ireland, and €20.00 in United Kingdom.

We offer FREE shipping by Registered Post within Ireland for orders in the amount of €150.00 and over.

f you purchase goods from us for delivery to a destination outside Ireland your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

All jewellery items are sent by Registered Post via An Post. Please note that jewellery products purchased from our website are customized for Touch of Venus Jewellery and they have to be made to order. As our collections are handmade, the production of our pieces might take up to 7-21 working days depending on the piece design plus 2-4 days for delivery. We will email to confirm the expected delivery date.

If ordered jewellery pieces are in the stock, the jewellery orders will go out within 1-4 days unless the item is sold out / out of stock or has to be made to order, or engraving has been requested in which case we will email to let you know the expected delivery date.

If ordered jewellery pieces are in the stock it usually takes to reach an address:

1-3 days in Ireland & Northern Ireland,

3-5 days in UK,

7-14 days in European Union

and 10+ days in Rest of the world.

Please note that the delivery might take longer for those products which are sold out / out of stock or have to be made, and we will email to let you know the expected delivery date.

The order will be dispatched as soon as the product is made and the payment is received.

Once the order has been completed and dispatched we will email to let you know the expected delivery date.

Please be advised that Touch of Venus Jewellery does not take responsibility for any items lost by post via An Post service.

All products are thoroughly checked and well secured before they are shipped.

Registered Post -

All jewellery items are sent by Registered Post via An Post in the amount of €8.00 within Ireland and €15.00 for UK orders, and must be signed for delivery. The tracking number provided by An Post will be sent by e-mail once we process your order.

We offer FREE Registered Post within Ireland for orders over €150.00.

Please note that all other Worldwide orders are sent by Registered Post at the Shipping Flat Rate in the amount of €25.00 as they must be signed for delivery.

Transit times are estimates and cannot be guaranteed.

Returns & Refund –

Touch of Venus Jewellery Online Boutique operates a strict 14 day Refund Policy and 14 day Exchange Policy on the new jewellery items purchased online.

The below policies cover items purchased from Touch of Venus Jewellery Online Store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Under The European Directive on consumer rights (known as the Consumer Rights Directive) you as a consumer are entitled to a cooling-off period of 14 days, calculated from the date the purchase transaction is completed. This means you have the legal right to cancel an order for any reason within 14 days and get a full refund.

The "cooling off" period expires 14 days after the day you received your goods. This means you can return the purchased products during 14 days but you have to pay for the cost of returning the goods.

Please return all item(s) unworn, in original packaging, in original condition and accompanied by proof of purchase.

If you wish to return goods for exchange or refund, you must notify us by email at info@touchofvenusjewellery.com within 7 days of receipt of the goods.

If an item you purchased in Touch of Venus Jewellery online Boutique turns out to be faulty or damaged for some reason please notify Touch of Venus Jewellery by e-mail at info@touchofvenusjewellery.com within 7 days of receipt the goods. Please note that you as a consumer have the right to return your purchased goods (for exchange or refund) within 14 days.

Please note that shipping charges are non-refundable for Exchange and please note that where exchange of goods is required, additional shipping charges may be incurred.

Please note that all items are carefully checked and well secured before they are dispatched.

In order to proceed with the right of return and claim refund please contact Touch of Venus Jewellery at info@touchofvenusjewellery.com stating the reason of your return request with all details of the purchased products including your name, address and contact details accompanied by proof of purchase within 14 days and Touch of Venus Jewellery will provide you with all the details.

Please return the items back within 14 days to Touch of Venus Jewellery. Once the the item has been received Touch of Venus Jewellery will investigate and exchange, reduce the price or give you a refund for goods you bought turn out to be faulty or damaged.

Please be advised that all return requests will be processed if they are sent to Touch of Venus within 7-14 days.

Touch of Venus Jewellery Online is not responsible for any item(s) lost and damaged in transit while being returned to us. To ensure your item(s) are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.

NO Returns, NO Refunds and NO Exchange on Special Occasional Gifts & Cuff-links including 'Personal Engraving' or personalized jewellery with engraving and all bespoke orders made on the request.

There is NO return, NO Refund and NO Exchange on rings from Mother of Dragons Collection. The ring designs are handmade on the request. Please make sure that you are happy with the ring sizes provided in the comment section as we cannot take responsibility for the incorrect ring sizes.

NO Returns, NO Refunds and NO Exchanges on Sales and Special Offers.

**For hygiene reasons, please be advised that we cannot accept the return or exchange of earrings and all type of hair accessories as they are nonrefundable,

Should you wish to exchange or return an item, please email info@touchofvenusjewellery.com.

All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Touch of Venus Jewellery will a refund your account within 14 days of cancellation, but Touch of Venus Jewellery can wait to refund you until you have returned the item(s).

Please note that all prices on this Website are for on-line purchases only and may change from time to time.

Due to circumstances beyond our control prices may on occasion have to be altered. If this occurs, we will email you to notify you of these changes and request you to reconfirm your Order at the altered price. By notifying you, we shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

Description, Images and Availability –

We take all reasonable measures to ensure that details, measurements and descriptions of products given on this website are as accurate and complete as possible but on occasion there may be variations between these and the Products themselves.

Please note that product images used throughout the site are for illustration purposes only and while we do our best to show products exactly as they are, we cannot guarantee that all products will match images exactly due to photo constraints and/or alterations in product designs.

All Products are subject to availability.

Application of these Conditions –

These Conditions apply to use of this Website and are the terms and conditions on which we will supply products to you and by proceeding further and/or placing an Order, and You must click to mark your acceptance of these Conditions before placing an Order that You agree to these Terms & Conditions. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

The terms and conditions listed here are applicable to the purchase of Products offered for sale through this website only and do apply to our store. In particular, promotions and special offers advertised on this Website are for limited time and occasional offers only.

When using the Website, You accept that communication with us will be mainly electronic but on occasion can also be by phone. You must agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

We may change these Conditions from time to time without notice. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.